Terrible service.

I am very disappointed in the service we receive from Tracker. We have to attach tracker reports to our invoicing in order to invoice our clients. Our one unit has been malfunctioning since the 20th of July. It's now been 10 days. Numerous phone calls, emails and no help from Tracker at all. I've explained the urgency to them, but no help, just an email to say a service request was opened... same thing every day for the past 10 days. But when it comes to the end of the month your debit order will be deducted whether you've received the service you've paid for or not. If you cancel a unit on a truck you have to follow up for months before it gets done.. if you need to transfer a unit you wait for weeks to get an appointment. Their technicians are extremely rude, smoke inside your car while installing the unit. If you ask to speak to a manager you just get ignored and the list goes on.