Terrible Service

I recently had the misfortune of dealing with Tracker, and I must say that my experience was nothing short of a nightmare. I initially reached out to Tracker because I needed assistance with my tracker certificate for insurance purposes. Little did I know that this simple request would turn into a never-ending saga of frustration and disappointment. The first issue I encountered was their utter inability to answer their phones. It's as if they have a secret code to ensure that customers can never get through to a live human being. I tried calling their customer support line numerous times.

Desperate for help, I resorted to using their so-called "call me back" option. I submitted this request not once, not twice, but a total of SIX times! Can you believe it? Despite my persistent pleas for a call back, not a single person from Tracker bothered to return my call. It's almost impressive how they managed to consistently ignore me.

What truly infuriates me is their blatant double standard. When they fail to meet their clients' expectations, all they offer is a hollow apology. Yet, if a customer dares to consider cancelling their services because Tracker can't meet their basic needs, they're hit with exorbitant cancellation costs. It's clear that Tracker values their profits more than their customers.

In conclusion, my experience with Tracker has been a colossal disappointment. Their abysmal customer service, non-existent phone support, and complete disregard for customer requests have left me not only dissatisfied but also deeply concerned for my safety.