Terrible service

If I could give you zero (0) stars I would. I recently bought a new car which came with tracker for three (3) years. The unit was installed at the dealership and I was provided with the tracker booklet and account information for the installation of the tracker. I contacted the tracker call centre and the first agent just told me to hold and dropped the call. I called back and spoke to another agent who was very extremely rude, unhelpful and very unprofessional. Very poor service and an ''APP'' that is just as bad as their service. If this is how you treat a new client who just requires information and guidance I feel sorry for your existing clients which according to the ratings and comments on Hellopeter and playstore are experiencing the same terrible service from you and your company doesn't respond or get back to their clients to resolve their issues. Shame on you.