Terrible Service

Good day<br> <br> I phoned Tracker Connect a few weeks ago to cancel my tracking device as I am selling my motor vehicle. The person at the call centre advised me that it would take 5 to 7 days for the retention department to contact me with the settlement amount. a Few weeks passed and still nothing from Tracker. Today 2015-12-10 I receive a sms stating that my account has been handed over to MCS for debt collecting of the amount of R800.00. <br> <br> First of all no one contacted me to say that they have received my request to cancel my tracking device. Second of all they did not inform me of the cancellation fee amount. I was aware that a fee is payable but the call centre representative said that the retention department would notify me what that amount is. How can I pay you if you don't tell me the amount??<br> <br> Please improve your customer service <br> <br> Kind Regards