BJ
Busi J

1 reviews | Active since Dec 2011

16 Nov 2019, 03:32

Terrible service

Horrible , terrible service from tracker. I have four years since I join tracker. I never ever asked any assistant from them. Yesterday around 22:39 I was about to go out. When I start a car it shows battery failure. I call them to come and boost me. While I’m on the phone with that guy from tracker my brother come. I told guy let me see if my brother can make a plan I will update you while you still on the phone hold. He didn’t even waist time he drop phone as I’m there one who called him.

Then my brother boosted me I sort my way. On my way back where I come about 01:02 am I start my car as usual, it gives me same problem. I called tracker again where I got a girl been talk to me. Her name is lerato. She asked where am I. Respond her I’m at MAHARANI hotel beach front. After few seconds the was a man called from towing company is coming to boost me. I wait like 45 mins no man.

I called him where you from? He said he come from pinetown. I called Lerato again. This is a joke, how can you called a towing from Pinetown as I’m at Durban Central. She said that’s the nearest location she have. Which is she lies. She been using the previous location while I was Reseivor hills. She should be see my car which location it was on their system. That shows me well I been donating with my money all this four years. It is my first time I asking assist from them. I should wait there for 2 hrs. By that time is in the morning already. I have to prayers people who passed on the street to boost me. That’s how I manager to go home. But every month this tracker don’t make a mistake entering inside my bank to take a money as I struggle they here.

Around 02:30am this man for towing called me. Meaning I was supposed to wait him all the way from Pinetown to beach front. I’m enough with this tracker.

0
Replies (2)
Tracker Connect
Tracker Connect's reply16 Nov 2019, 08:18
Official
Good day,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.

Regards,

Tracker Connect
Tracker Connect
Tracker Connect's reply26 Nov 2019, 08:47
Official
Good day Busi.

We confirm having contacted you and assisted with your concerns.

Should you require further assistance please don't hesitate to contact us.

Regards,

Tracker Connect