1 reviews | Active since May 2016
Terrible service
I want to cancel been paying them with no issues then they debited R 1900 thinking I was the new client tried to warn them as the amount started showing in my statement early September then boom end September money was debited and before that when I complained and wanted to cancel they kept on telling that they will escalate the matter it has been on escalation for 6weeks *********** I'm tired now and I'm the one calling with my own airtime they never bother after escalating then maybe give feedback I'm fed up just cancel and leave me alone
Good day Rachel Nomthandazo Masilela,
We sincerely apologise for the frustration, inconvenience, and stress this experience has caused. We understand how upsetting it must be to have an unexpected debit of R1,900 processed after you had already raised concerns and made several attempts to resolve the matter.
We are truly sorry for the lack of feedback and follow-up you have received. We understand your frustration, especially after having to repeatedly contact us for assistance.
Please be assured that we take your concerns seriously. We have escalated this matter to the relevant team for urgent attention and will ensure that it is investigated and addressed as a priority.
Thank you for bringing this to our attention, and once again, we apologise for your experience.
Tracker Connect. ^TS
Good day Rachel Nomthandazo Masilela,
We sincerely apologise for the frustration, inconvenience, and stress this experience has caused. We understand how upsetting it must be to have an unexpected debit of R1,900 processed after you had already raised concerns and made several attempts to resolve the matter.
We are truly sorry for the lack of feedback and follow-up you have received. We understand your frustration, especially after having to repeatedly contact us for assistance.
Please be assured that we take your concerns seriously. We have escalated this matter to the relevant team for urgent attention and will ensure that it is investigated and addressed as a priority.
Thank you for bringing this to our attention, and once again, we apologise for your experience.
Tracker Connect. ^TS