Terrible service

I purchased a new vehicle and chose to use Tracker as a service provider for tracking. This has been the worst choice ever!! Since I put it in the tracking device in it continuously triggers the alarm. At this point three different technicians have come through already, and all cannot get it right still. I have tried to cancel but they not willing to accept this. I would like to escalate it to the ombudsman if tv ey do not cancel. Now I am being told that a supervisor is going to call. Tracker does not know what ut is doing and I now need to sleep with my car doors open to please them. Hoping this gets someone's attention at Tracker.