Terrible service

My both vehicles are fitted with tracker. The first vehicle was fitted with tracker in 2013 and then second one in February 2014. Up until today I have not received a monthly statement for the any of the vehicles. Despite a number of calls and emails sent to the call centre, none of which I have received a reply. Today I called Altech again, to confirm that both vehicles are still covered as I have not been receiving the statements but simply see the monthly fee going off my account as my sister also had a bad experience with Altech. To my surprise, they cancelled the policy for one of the vehicles without my permission and consent! No one could give me any answers to why the vehicle was cancelled nor why I havent received a monthly statement. I put in a tracker with Altech as they were cheaper but the poor service and ***** that comes with it, isnt worth it. I wish I paid the little extra and went with a professional company.