Terrible service.

Terrible service.

They made an appointment with me directly to fit units on 2 of our cars on Saturday, so 3 of us put our lives on hold for them. We are all on site waiting for them, but we get no notification of any delay or that they are not coming.

After waiting 30 minutes, we try contacting them. Call the sales agent who made the appointment - does not answer. I called the call center and went to the business appointment side, and I was kept on hold for 15 minutes with no answer. Call again and go to Customer relations, but now I am suddenly not authorized to contact them from our company, despite their contacting me to make the appointment. I told the lady on the call that it was not acceptable for them to contact me, then mess with my colleagues around me, but we can't talk to them. Her reply is, "I can do whatever I like; it is not her problem!"