Terrible service

<p>Our car was ****** yesterday by a family member who broke into a private safe and stole the spare car key. Once the car was ****** we received a call from an unknown person about an hour later telling us that our car has smashed into theirs. We finally managed to get transport to take us to the scene where we found both cars gone. We then called Tracker Connect who told us that as it was ****** by a family member we need to report the vehicle ****** at the police station and get a case number. We did that last night and called them back with the case number, they then said they will contact SAPS to confirm it a case was really opened, nobody got back to us. We then called the tracking company again and they said they will call directly to the police station and get back to us and they did. When they got back to us they said they can't help us because the type of case that was opened is incorrect so they can't help us find our ****** car. We then went back to the police station this morning to inform them what the tracking company said, this angered the police and they called the tracking company on our behalf to get them to look for our car. The tracking company still refused, throwing pointless technicalities at us. We pay these people every month for a service and when its crunch time they refuse to assist us. This is the worse service I have ever received, I still have no idea where our car is and we stuck with no answers and options. If I tell a tracking company that my item that they should be tracking has been ******, that should be reason enough for them to track it! All they have done is given us excuse after and excuse and attitude with it! Their service is appalling!!!</p>