1 reviews | Active since Jan 2014
Terrible service
I was debited an incorrect amount. I called, your call centre made me wait over 20 min on hold, to come back to the call and was not able to give me a decent response to the debit??? I advised that I want the accounts division to email me with a detailed email stating why they charged me that amount and I need it corrected immediately. They had no decency to email me!!! I now have an sms to say that they will reverse a part amount. I want an email stating why and what went wrong. Do not call me to explain I WANT IT IN WRITING!!
Good day Suvesha,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Tracker Connect
Innocentia Maluleke
Best regards,
Good day Suvesha,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Tracker Connect
Innocentia Maluleke
Best regards,
Good day Suvesha,
We confirmed to have emailed you and assisted accordingly.
Should you require further assistance, please do not hesitate to contact us.
Regards
Tracker Connect
Chennan Venter
Best regards,
Good day Suvesha,
We confirmed to have emailed you and assisted accordingly.
Should you require further assistance, please do not hesitate to contact us.
Regards
Tracker Connect
Chennan Venter
Best regards,