Terrible service

<p>Good day, </p> <p>In March 2016 I phoned tracker, and informed them that I wanted to cancel my contract because I have sold my car and that I now have a company car and do not need the tracker anymore. </p> <p>I was then informed that I cannot cancel due to a binding (voice) contract that would expire in 2017. </p> <p>I paid for something I do not have anymore for another year. </p> <p>Last week I phoned tracker to try and cancel this contract yet again, and was informed that I had actually initially agreed to a contract of 36 months, and that I have to pay this for another year. I was shocked to say the least and the lady from tracker informed me that I can cancel it, but it would cost me R1200 over and above my monthly fee of R232. </p> <p>I then rep**** that I will pay it if and when she sends me the voice recording of me agreeing on this 36 month binding contract and the email they sent me in 2016 with the terms and conditions. She said she needed to look for the voice recording etc, and will get back to me. </p> <p>I also stated that I will not be able to pay the R1200 cancellation fee end of January, because I obviously did not budget for it, she then said that an arrangement can be made for it to go off end of February. </p> <p>So after no further communication from Tracker, I woke up this morning to discover a debit order of R1447 went off at midnight. </p> <p>I phoned again today and was told that the request to recover the initial voice recording of the contract was never done. </p> <p>I want an answer asap!!!! </p>