1 reviews | Active since Oct 2016
Terrible Service
<p>My First complaint with Tracker on Hello peter, look below for an email to them again </p> <p> </p> <p><br /> <br /> <br />From: jeannet begwa ********** <br />Sent: 24 November 2016 11:51 AM<br />To: Tracker Info<br />Subject: CLI ********** BEGWA, TSHILILO JEANETTE<br /> <br />Good day Zubair<br /> <br />I am really upset by several treatment that Tracker tend to pull all the time.<br /> <br />They cannot go to my account and try to debit it without my approval, wrong date and wrong amount that put my FNB account to be withdrawn. how can i be owing R510 in 2 Months? <br /> <br />After me logging a complaint with hello peter and was advised my account will be debited starting on the 25 November R199 every months I have to say this is Ludacris.....Unbelievable. please sort this thing out or otherwise remove that tracker from my car. i cannot be dealing with *********** people like that .<br /> <br />Regards, <br /> <br />Jann</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>This is the 2nd time I am on hello peter for Poor service from tracker. </p> <p>Last year I looged a complaint regarding them for demading deveral amounts of money and debiting my account without me authorising and they called me back. where I have been communicating with Zubair Ebrahim, who promised me evething was sorted out and they have reinstated my policy where 199 will be debited from November. I was surprised in december when Tracker went and took R796 from my account, Thats really pathetic, after long call for days with them this is what I get? And Now they debited R995 Today, For what I am not sure. I am irritated to a point where I do not what their policy anymore and I am not going to pay for any cancellation fee. </p> <p>look below the email I sent to Zubair, who went and Ignore me.....</p> <p> </p> <p><br />Good day</p> <p>I have been communicating several times and i am really tired now. my account was overdue on the 29th December R796 by tracker which i am not sure what was for. if this is not fixed this months. i want you to cancell everything and note I am not going to pay for any cancelation fee for such deliberate actions. my monttly instalment is 199 not R796. fix it or cancell the account .</p> <p> </p> <p>On Friday, November 25, 2016 8:18 AM, Zubair Ebrahim ********** wrote:</p> <p> </p> <p>wow and then we call this customer servise?</p> <p> </p>
Good day Jeannet Begwa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Innocentia Maluleke
Tracker Customer Care
Good day Jeannet Begwa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Innocentia Maluleke
Tracker Customer Care
Good day Jeannet Begwa,
We apologise for any inconvenience caused and confirm having made contacted with you and have assisted you accordingly.
Should you require any further assistance please contact Tracker on ***.
Kind Regards,
Zubair Ebrahim
Good day Jeannet Begwa,
We apologise for any inconvenience caused and confirm having made contacted with you and have assisted you accordingly.
Should you require any further assistance please contact Tracker on ***.
Kind Regards,
Zubair Ebrahim
