Terrible Customer Service

So been a customer for some time and never really had an issue until the last couple of months.

I keep getting an email from Tracker stating that my unit is faulty in the car and to contact the team urgently.

After sending numerous emails and calling the support line to find out what is going on, they just keep on giving the same answer over and over again.

They keep on stating that they will be in contact in the next day to book an appointment to inspect the unit. This has started at the beggining of April and until today I have not received any calls or emails, but an email to let me know that unit is faulty is coming through.

After reading some other reviews of late, I think Tracker is becoming a thing of the past and time to move over to a new provider.

Tracker, you are quick accuse and take money, but your customer service is absolutely shocking.

God forbid something happens to the vehicle, because communication proof is there