Terrible, Appalling, Horrific, Ghastly, Non-empathetic Service from Tracker Connect

I was hijacked recently and my vehicle was taken by lawless ****s who left me for dead in a Pretoria township. When I eventually managed to get some help, I contacted Tracker and they could not help to track my vehicle. They never once called me to update me about their "search" I only received lousy automated sms's telling me they have not recovered the vehicle. Month end came and they still deducted the premium, I am still not certain what it is that I am paying for. Their call centre staff is very rude and constantly pass on the buck or plead ignorance. I am extremely dissapointed with Tracker Connect, the least they could do is communcate and regularly update. Some empathy would be appreciated.