JB
Justine B

1 reviews | Active since Sept 2013

12 Aug 2015, 10:01

Terrible admin & customer service

Over 3 years ago I wrote my car off. I phoned and emailed confirmation of cancellation of the Tracker account as the car had been written off.<br> <br> Every few months Tracker emails me an invoice for the amount I owe. Never a personal note or even a greeting in the email and never a response to the fact that I cancelled this years ago.<br> <br> I would not recommend Tracker to anyone, I feel they do not provide a service and would like to just get monies debited from people for a system which probably doesnt cost more than R50 to install.<br> <br> Their service is shocking as no matter how many times I try explain and ask them to search their records their answer is...\ you owe us this money"<br> I am apalled and most definitely not "

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Replies (1)
Tracker Connect
Tracker Connect's reply12 Aug 2015, 10:16
Official
Hello justbee,

Your complaint dated the 12th of August 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Melissa Naidu
Tracker Customer Care

Best regards,