Tell me HOW DO I OWE YOU???????

To whom it concerns i am writing this post simply because i have run out of ideas and i need this to be resolved. I have spoken to so many of your call centre agents and they all seem to understand what i am saying, the call always ends with a promise to resolve this- or with someone escalting something and a manager calling me back on monday- that Never happened. but i am of late getting calls from attorneys who claim to be recovering money from me as i owe tracker.. so please help me understand this. HOW DO I OWE YOU MONEY? WHERE DO YOU GET THE NERVE TO HAND OVER MY DETAILS when 1. My contact with you EXPIRED over a year ago 2. The unit in my cat has not been work for over 8 months- AS you have confrimed 3. On your advise, you requested that i get a new device because this was not working, i agreed and we set up a time for fitment. i could not make the time and informed your call centre, i was told that you would request a different date for me and THAT WAS NEVER done and one of your agents confirmed that the last note on your system was to call and arrange for this, but it was never done so like an idiot that you think i am, i paid for a device for 3 more months, a device that you confirmed is not working whilst waiting for someone to call and arrange another fitment which never happened. so i reversed my premiums because why on earth am i paying for a device that is not working when i dont even have a contract with you guys what kind of idiot do you think i am to continue servicing you with my hard earned cash when you fail to come to your end of the deal I have told the recovery company that i have nothing to discuss with them because you had absolutely no right to my money or to hand me over i expect that someone, with common sense will call me and sort this out