Taking my money without my permission.
<p>phoned one of Trackers consultants this am re my debit order cancelled by me in March 2016. I have the correspondence to prove this. He said it was cancelled in MAY 2016, and then sends me a letter saying its cancelled as from November 2016. This is simply not acceptable and i require a refund for the subs i have paid at least from end April.<br />They cleverly have no email addresses that i can send correspondence to which i think is also disingenuous as they certainly can email and sms me. my Tracker a/c no: ********** </p>
Hi Andrew,
Thank you for bringing this matter to our attention.
We will contact you shortly to assist.
Brian Khumalo
Tracker Customer Care
Hi Andrew,
Thank you for bringing this matter to our attention.
We will contact you shortly to assist.
Brian Khumalo
Tracker Customer Care
Good day Mr. Foxley,
We confirm having made contact with you.
As discussed, an email will be sent to you confirming the resolution of your complaint.
Maroba Kekana
Tracker Connect
Good day Mr. Foxley,
We confirm having made contact with you.
As discussed, an email will be sent to you confirming the resolution of your complaint.
Maroba Kekana
Tracker Connect
Good day Mr. Foxley,
We confirm that your query has been resolved. We've also corrensponded both telephonically and through email.
Thank you for the valued support you've given to Tracker.
Maroba Kekana
Tracker Connect
Good day Mr. Foxley,
We confirm that your query has been resolved. We've also corrensponded both telephonically and through email.
Thank you for the valued support you've given to Tracker.
Maroba Kekana
Tracker Connect
I would like to thank in particular Maroba Kekana who in a very couteous and proffessional manner promptly sorted out the issue for which i am most greatful and has restored my faith in this company. The following letter was also emailed to me promptly :
Good day Mr. Foxley,
Thank you for your patience.
On behalf of Tracker, I would like to apologize profusely for the poor service you received.
As per our earlier telephonic discussion, we have concluded a cancellation of your contract on vehicle MA3GFC31S ********** 1/Suzuki Alto with immediate effect on the 05th of October 2016. We have also processed a refund for incorrect billing on your account. The October 2016 invoice has also been credited.
There will be no further billing on your account going forward. Please also find the attached cancellation letter for your perusal.
The total refund amount will be R737.94. The amount will reflect in your Standard Bank account within 3 – 5 working days or sooner. Once again we’d like to apologise and thank you for the valued support you gave to Tracker.
I trust that the above is in order and please do not hesitate to contact myself or Tracker for further assistance.
Regards,
Maroba Kekana
Customer Services Co-Ordinator
Tracker Connect Pty Ltd
Johannesburg
I would like to thank in particular Maroba Kekana who in a very couteous and proffessional manner promptly sorted out the issue for which i am most greatful and has restored my faith in this company. The following letter was also emailed to me promptly :
Good day Mr. Foxley,
Thank you for your patience.
On behalf of Tracker, I would like to apologize profusely for the poor service you received.
As per our earlier telephonic discussion, we have concluded a cancellation of your contract on vehicle MA3GFC31S ********** 1/Suzuki Alto with immediate effect on the 05th of October 2016. We have also processed a refund for incorrect billing on your account. The October 2016 invoice has also been credited.
There will be no further billing on your account going forward. Please also find the attached cancellation letter for your perusal.
The total refund amount will be R737.94. The amount will reflect in your Standard Bank account within 3 – 5 working days or sooner. Once again we’d like to apologise and thank you for the valued support you gave to Tracker.
I trust that the above is in order and please do not hesitate to contact myself or Tracker for further assistance.
Regards,
Maroba Kekana
Customer Services Co-Ordinator
Tracker Connect Pty Ltd
Johannesburg