CS
Chris S

1 reviews | Active since Oct 2016

03 Dec 2019, 14:00

Taking back tomorrow...what a laugh!!!

Tracker has started billing me for a product which I cancelled probably two years ago if memory serves. Their own consultant admitted that it was cancelled previously and should not be billed. She also stated that the matter will be further investigated, I will be contacted by Tracker and I will be credited for the amounts wrongly included in the debit order. This was a couple of weeks ago.

Well guess what. A new month has come and gone and I have received no call from tracker, a new invoice was again generated for the unit in question and again it was deducted with my debit order.

For any prospective Tracker customers, please think very carefully before considering making use of their so called service. If they cannot administer their billing systems properly one might wonder if they can administer a vehicle tracking system effectively.

Now for Tracker: I do not want the credit. I want you to pay the actual money which you have taken ********ly from my account back into my bank account. You obviously have the details since you take it via debit order.

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Replies (1)
Tracker Connect
Tracker Connect's reply03 Dec 2019, 14:11
Official
Good Day Chris S 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,