Take our Money and don't deliver the service

Good Morning, I have been a tracker client now for many years. I feel the service I received yesterday was unacceptable. I have your top of the line package Tracker Care. I presses the panic button in my car to test that all is still working after my car was serviced Yesterday (I did not even receive my battery disconnect notification). after pressing the button I received a call about 8 Minutes later, My phone only ringed twice by the time a press the button to answer the call already dropped. 1 minute later I received an SMS if your car was ****** or Hijacked please phone this number *** I decided to phone this number to give my dissatisfaction where I was told to phone another number. I did not phone this number. About 4 hours later I received a call where the lady tells me she is only doing a follow up call to see that we are safe... In 4 hours time my family could have been killed... Why am I paying for a service I am obviously not getting? Tracker please let me know how you are going to improve on your service and why I should not cancel m subscription with you