Such Infuriating Service
<p>On the 3rd of September I call tracker and ask for account upgrade to Skytrax Unit, having used tracker alert for more than 5 years. At the end of Septmber 2016, three debit orders goes into my account: Pro-rata charge for Skytrax unit, Monthly premium for skytrax unit and monthly debit order for tracker alert unit! Then I am told that the debit order for tracker alert is notice period charge for cancellation of tracker alert! I did not ask for cancellation, I asked for upgrade! I used to believe tracker was the best, but after such *******, I am infurated! </p>
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Replies (5)
Tracker Connect's replyOfficial
25 Oct 2016, 10:39Hi Ratoka Lekhema,
Thank you for bringing the matter to our attention.
We appreciate a client who let's us know when things are not right.
We will contact you shotly to assist.
Kind regards,
Brian Khumalo
Best regards,
Tracker Connect's reply25 Oct 2016, 10:39
Official
Hi Ratoka Lekhema,
Thank you for bringing the matter to our attention.
We appreciate a client who let's us know when things are not right.
We will contact you shotly to assist.
Kind regards,
Brian Khumalo
Best regards,
Tracker Connect's replyOfficial
25 Oct 2016, 12:31Hi Ratoka Lekhema,
Best regards,
Tracker Connect's reply25 Oct 2016, 12:31
Official
Hi Ratoka Lekhema,
Best regards,
Tracker Connect's replyOfficial
25 Oct 2016, 12:31Hi Ratoka Lekhema,
Best regards,
Tracker Connect's reply25 Oct 2016, 12:31
Official
Hi Ratoka Lekhema,
Best regards,
Tracker Connect's replyOfficial
25 Oct 2016, 12:32Hi Ratoka Lekhema,
We confirm having made contact with you and have resolved the matter to your satisfaction.
Should you require further assistance please contact Tracker on ***.
Kind Regards,
Zubair Ebrahim
Best regards,
Tracker Connect's reply25 Oct 2016, 12:32
Official
Hi Ratoka Lekhema,
We confirm having made contact with you and have resolved the matter to your satisfaction.
Should you require further assistance please contact Tracker on ***.
Kind Regards,
Zubair Ebrahim
Best regards,
's updateReviewer Update
25 Oct 2016, 14:43Thanks for resolving this issue
's update25 Oct 2016, 14:43
Reviewer Update
Thanks for resolving this issue