Stupid Untracking Trackers

Okay first of all it seems these companies are trying to take advantage of client or rather the incompetence of their employees is really becoming costly to us clients.

I have been paying every month since May of 2016 for a tracking device on my vehicle with no problems. Sometime withing the first year of usage, I received an sms from the tracking company informing me that my device was not functional and I needed to inform the company whether my car is in use or parked which I informed the company that my vehicle was in use and I was advised to visit a fitment centre to get it checked and eventually the technician discover it was a faulty device and it was replaced.

Around December of 2018 the second device started to act again and only in January I started to be bothered by the non functionality of the device. I called in and I still have the correspondences from such, when I was communicating with the rep from tracker and I was told that because the warranty of the device expires after a year, I would be charged a once off payment of around R500. 00 for a technician to check and replace the device. I declined immediately and explained to the person via email that I've previously had the same problem with the device and further explained that for me it would actually be cost effective to rather change the company and install a new device than get a new device from the same company at that price.

My matter was escalated and finally it was agreed that I wouldnt pay a cent according to the email. I waited to be given details as to when I was to take my car to the technician because of the availability thereof and I waited and waited.

I again went back to the company and received a new rep which I explained the situation to from the start and I even left with work and left my vehicle in the care of storage facility which they are not allowed to drive. I then reversed my subscription because number 1: my car is not being tracked and that is what I pay for every month. Number 2: I took my responsibility as a paying customer to get it fixed although almost 4 or 5 months I was without services. Number 3: as I send this review, I called tracker for the second time without any answer and I keep getting messages of outstanding balance but my concerns were never addressed when I approached them.

So I'm sick and tired of this treatment by these companies and I will definitely involve my lawyers and they will pay back every damn month that their product was not functional yet I reported and I will make sure they even pay for all the legal fees. This is not a misunderstanding because it involves a lot of money. They are very quick to notice when money is not going to them but very ****en slow to react when they have to give the service we pay for. Never again.