AQ
Ayanda Q

1 reviews | Active since Jan 2013

10 Apr 2015, 17:49

STOP BILLING MY PERSONAL ACCOUNT

Hello Peter, <br> <br> I have a business account with Tracker. They have recently been debiting my personal account. I have been calling to resolve this and gave them my business account to debit from. After the first debit order, I called them to correct this, they refunded my personal account and resubmitted a debit order to the business account. I was also promised that this will be sorted. <br> <br> Now shockingly, they've debited my account again this month. I then called in and I had to hold for 62minutes. While the clueless lady was trying to figure out what is happening and kept placing me on hold.<br> I am not a sole owner of the business that is why this is a great inconvenience. Can Tracker get their house in order this is really annoying me. <br> <br> Regards

0
Replies (1)
Tracker Connect
Tracker Connect's reply11 Apr 2015, 10:02
Official
Hello QhengeA,

Your complaint dated the 10th of April 2015 has been noted.

Please be advised that we are currently investigating your query and will revert to you shortly.

Thanking you for your patience.

Bhaliwe Mnisi
Tracker Customer Care