aM
amelia M

1 reviews | Active since Apr 2017

29 Apr 2017, 08:24

****** premiums

<p>Been a loyal client for over 3 years..but just received sh$t service..traded in my vehicle with Mercedes Benz pinetown in December,advised tracker of this completed application forms for new gadget..and am still being billed premiums for the old vehicle 4 months later..Have been advised by Nikki that they will not reimburse me my premiums as there is no proof that I cancelled that old contract.</p> <p>I've even asked them to retrieve the calls but noooooo...they aren't interested...Tracker can't even get my contact details right after being informed several times,what will happen when I'm in distress..Anyway since tracker has chosen to loose a client over 4 months premiums they might as well come remove their gadget,I'll go to another service provider...</p>

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Replies (3)
Tracker Connect
Tracker Connect's reply29 Apr 2017, 09:01
Official

Good day Amelia,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Best regards,

Tracker Connect
Tracker Connect's reply29 Apr 2017, 09:33
Official

Good day Amelia,

We confirm having made contact with you and discussed your query. We'll proceed with our investigations and also await the requested documentation.

Tracker Connect,

Maroba Kekana

Best regards,

Tracker Connect
Tracker Connect's reply09 May 2017, 08:56
Official

Good day Amelia,

We confirm that your query has been resolved. We've also sent you an email with the conclusion.

Thank you for your continued support to Tracker.

Tracker Connect,

Maroba Kekana

Best regards,