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mabel M

1 reviews | Active since Jul 2012

02 Jun 2015, 12:19

****** car not recovered yet

On the 23th April 2015 My Car was ****** at Bright water mall Randburg i called Tracker and informed them,and was calling them to check if there are any leads on the matter,they called me few times but stopped calling me

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Replies (11)
Tracker Connect
Tracker Connect's reply02 Jun 2015, 13:27
Official
Hello dineopandina,

Your complaint dated the 02nd of June 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Najma van Rensburg
Tracker Customer Care
mM
mabel M's update15 May 2025, 14:27
Reviewer Update
Good day Najma Van Rensburg, i have been calling you guys and was sent from pillar to post when i called i would be transferred to different dept with no one there- dead zone you never even have the decency to find my car and i got no response from you guys it was a dead end from your side and from my side it was a loss however you were debiting my account whats the use of having Tracker however when having problem you are unable to assist your customers
Tracker Connect
Tracker Connect's reply15 May 2025, 14:42
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply15 May 2025, 15:35
Official
Good day, 

This is to confirm that Tracker has attempted to contact you regarding the concern received to no avail. 

We will continue to attempt to reach out 

Thank you 
Tracker Connect 
mM
mabel M's update15 May 2025, 16:26
Reviewer Update
Please check your records i called so many times you failed me you didn't even try to assist , one day on the call in 2015 while calling Tracker the lady responded to me on the call and says they find my Toyota Yaris in Durban and on the same call she says sorry it was not your car, you never assisted me i called and was sent from Pillar to post worse of all this different consultant were not transferring to other department with DEAD AIR ,, check your records i was not helped however you were debiting my account at the time - you failed to help me in 2015 while my car was ****** very disappointed with your service
Tracker Connect
Tracker Connect's reply16 May 2025, 08:13
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply19 May 2025, 08:26
Official
Good day, 

This is to confirm that Tracker has attempted to contact you regarding the concern received to no avail. 

Please call us on ***

We will continue to attempt to reach out 

Thank you 
Tracker Connect 
Tracker Connect
Tracker Connect's reply20 May 2025, 08:28
Official
Good day, 

This is to confirm that Tracker has attempted to contact you regarding the concern received to no avail. 

Please call us on ***

We will close this enquiry until further response has been received from yourself. 

Thank you 
Tracker Connect 
mM
mabel M's update20 May 2025, 09:22
Reviewer Update
You failed to recover my Toyota Yaris in 2015 after calling you guys so many times was sent from Pillar to Post, which number did you call me from as your number mentioned here is not showing , what would you help me now in 2025 failing to help me recover my car in 2015, you just debit our money however failed to recover the ****** car, i am very disappointed in your service you guys are not helping such a pity that we join TRACKER but when crisis come ITS OUR LOSS SUCH A PITY USELESS SERVICE AND CONSULTANT THAT ARE NOT EVEN WILLING TO HELP US CUSTOMERS,SUCH A DISSAPPOINTMENT FROM YOU GUYS
Tracker Connect
Tracker Connect's reply20 May 2025, 09:38
Official
 Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect 
mM
mabel M's update21 May 2025, 13:27
Reviewer Update
I have sent you guys an Email as per your instruction to *** not sure how will you assist me now while you failed to assist me in 2015 we are now in 2025 10 years will wait for your response on Email , I am very disappointed with your bad service the heartache i went through while you guys failed to recover my car while you were debiting my account at the time, with your consultants who were talking me from pillar to post while calling you such heartache , i dont even wish my enemy to go thru while i went through with you guys such a terrible service