Still Waiting..........

I have been a client of Tracker since 2012. I recently purchased a new vehicle and contacted Tracker to find out about a new unit for my car. Firstly I was given all the incorrect information in writing. Once I got the correct information and made a choice I asked that the unit be installed asap as the delearship was waiting for me to take ownership. I was told by Tracker that they would contact the dealership to make arrangements. To this day they have never called. I then received a call from a technician who wanted to know when I would receive my car. I told him I was waiting for him to do the installation. He asked for the dealerships telephone number. To date he has also never called them. I eventually sent an email to inform the lady I had been dealing with that I was going to collect my vehicle and that Tracker was to contact me to make other arrangements or if they did not I would assume the contract was null and void. I have not had a return email or telephone call. I understand that my money may not be much in the grand scheme of things but are customers not important anymore? After all is said and done customers are what makes money for a Tracker. I am disgusted by how I have been treated.