Still Not Resolved. Worst Customer Service Ever. Will not recommend

Good day Tracker. Another day another complaint. Please can your management team contact me urgently to discuss my concerns. Your last email dated 15 January 2024 advised me that I have tested my keytag and there where no calls made. This was escalated to the relevant team and a reset was done. I have tested this again today and no call was received from your offices. Please explain to me how is this possible.

Secondly. I received an invoice from your offices for the amount of R595.00 it stipulate Technician call out fee . For What ???

The Technician did not do a thing!!!! He was advised by your service team that noting is wrong. WE contacted you guys daily to confirm if this was sorted and we have been sent from pillar to post. I need to speak to a manager who will be able to assist me as the contact center and the complaints team does not call you back or even try to assist. I have been patient and accommodating. Please can a senior service manager of Tracker Connect contact me today. Regards. Gerhardt Fourie