Still awaiting the recording to date

I was consulted by Tshepiso Ledwaba for tracker disconnection or cancellation (***) on 20 SEP 2015 and I reminded her that I am still waiting for the recording which Lennon Moagi promised to send to me and up to date haven't received any recording. I received a message from Norton attorneys who want me to make a payment arrangement with them. As a customer I am not satisfied with the treatment and I still want the recording which proves beyond reasonable doubt that I agreed to a three year contract with Tracker connect. Lennon Moagi boldly said to me the recording was sent to me on two occasions whereas the emails I received from Tracker was the account billing and rates changes. Lennon as per our last agreement you said you will immediately sent me the recording and to date I haven't received anything. Tshepiso you also promised that the email will be sent to me and I will receive it by last week Monday but there is nothing received. I am awaiting the recording, because no one told me about the three year contract, and even the papers I signed which I still have if you want them does not have anything showing the 3 YEARS CONTRACT.