LK
Lesego K

1 reviews | Active since Aug 2016

11 Oct 2016, 15:27

Soooo Disappointed and Disgusted.

<p>I have never had a tracker unit in my car before, trusting Tracker Connect, i decided to install the unit with them knowing that i will be in good hands.</p> <p>I drove to the fitting centre at Cresta and they couldnt finish the fittings, days later they came to my workplace to fit. The same monthend they didnt debit my account because according to me, i had the contract with them not my insurer because they even took my bank details. I was then told that they will not debit my account but my insurer will.</p> <p>3 months later they debited about R500 off my bank account of which i didnt budget for, i then called them to ask why, they told me they dont have a contract with my insurer hence they are debiting me. Point is, i budgetted for R199 per month not more than that, they debited R700 again of which both of them i reversed because now i couldnt pay other things.</p> <p>To make matters worse, i called today to make an arrangement but i was told that i have to pay in full otherwise i will be handed to the attorneys. So i am calling to make an arrangement but they are refusing it, should they hand it over to the attorneys then i am not liable to pay more.</p> <p>I was referred by a friend to call tracker, and i regret taking my phone to call them. I will never recommend them to anyone.</p> <p>I need all the call recordings from the day i agreed to this nightmare to today's call so their attorneys and my attorneys can be in contact then. I am so disappointed at Tracker.</p>

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Replies (8)
Tracker Connect
Tracker Connect's reply11 Oct 2016, 15:44
Official

Hi Lesego,

Thank you for bringing this matter to our attention.

We will be in contact with you to assist.

Kind regards,

Brian Khumalo

Tracker Connect
Tracker Connect's reply12 Oct 2016, 13:52
Official

Good day Lesego.

We were unable to get in touch with you telephonically however an email was sent to you regarding your complaint. Should you require further assistance please call Tracker on ***.

Kind regards,

Zubair Ebrahim

LK
Lesego K's update12 Oct 2016, 15:07
Reviewer Update

Hi Zubar, my complaint is that I have agreed on paying the R791 by payment arrangement and Tracker is refusing although it was not my fault for the payments to be skipped. Accepting that I wasn't at fault, tracker sent an apology letter. I called tracker the first month they didn't debit my account, 3 months later I received an SMS that my insurer didn't pay, why didn't I receive an SMS the first month Tracker didn't receive the payment? I cannot afford to pay the full R791 once off as I have budgeted for R199 per month.

I recall you saying that Tracker didn't have the contract with my insurer hence they didn't pay you. You said the finance department was at fault.Should this be handed to the attorneys, I will not be liable for the interests charged, I have done what I had to do as the customer, reminding you to debit of which it was refused, now that it's suites the company, I am now forced to do what I cannot honestly afford.

Tracker Connect
Tracker Connect's reply12 Oct 2016, 15:46
Official

Hi Lesego,

Thank you for your reply.

We will be in contact with you to assist.

Kind regards

Brian Khumalo

Tracker Connect
Tracker Connect's reply13 Oct 2016, 07:39
Official

Good day Lesego.

We are still unable to get in touch with you telephonically however an email was sent to you regarding your complaint. Should you require further assistance please call Tracker on ***.

Kind regards,

Zubair Ebrahim

LK
Lesego K's update13 Oct 2016, 10:15
Reviewer Update

Hi zubair, your email still states that tracker cannot accommodate payment arrangement. I am left with no more words to utter but with realisation that Tracker is only interested in our money and not it's customers. My complaint has fell into deaf ears but I will make sure people don't make the same mistake I did to do business with you.

Even if I want to stay and use tracker's services, I cannot due to the way you treat customers, therefore I will take a loan and pay the termination fee.

I hope this will make you happy!

Tracker Connect
Tracker Connect's reply13 Oct 2016, 10:42
Official

Good day Lesego,

We will be in contact to advise you further on the matter.

Kind regards,

Brian Khumalo

Tracker Connect
Tracker Connect's reply14 Oct 2016, 13:17
Official

Good day Lesego,

We confirm having received your email confirmation. An email has been sent to you as feedback.

Please contact us should you require further assistance.

Zubair Ebrahim

Tracker Connect