Sneaky sales partnerships!

Be very careful of outsourced companies selling on behalf of Tracker! I was sold a Tracker Recover contract at R 145 p/m. The same contract costs R 119 p/m when signed up for directly with Tracker. I am an existing Tracker client, so when the sales agent said "on behalf of Tracker", I thought he was calling from Tracker. All e-mail confirmations received after the sales call were from Tracker. When I brought up the matter with Tracker, they said: "Please note as per the investigation conducted we found when you were called and offered a new unit the agent advised you that they were calling from Mango 5 on behalf of Tracker hence the pricing sources are different and we are unable to change the pricing source as they are an outsourced company selling on behalf of Tracker." I had NO idea Tracker products were sold at higher rates by outsourced companies, and only discovered that I was paying more than necessary for the Tracker product I signed up for, after the fact. If you hear "on behalf of", put the phone down!