MC
Mogamat C

1 reviews | Active since Dec 2014

18 Nov 2016, 18:49

Sms billing

<p>Hi,</p> <p>I am completely annoyed to say the least. I am being billed an additional R1,084 an top of my monthly subscription. For what? Because sms notifications are enabled on the MyTracker site for my profile. This was the main selling point the salesman pitched when I signed up. No mention was made to make it clear that if this function is enabled that it would incur additional costs!! Even when i went to investigate on the MyTracker site, still no notification was given of some sort or disclaimer when this function was activated.</p> <p>In my opinion this is just a sleezy way of squeezing money out of unsuspecting clients. I've been a client of tracker for many years and have never had issues with regards to transparency and billing. This has caught me completely off-guard and I'm not impressed to say the least.</p> <p>zain</p>

0
Replies (3)
Tracker Connect
Tracker Connect's reply19 Nov 2016, 06:38
Official

Good morning Mogamat Zain,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,

Tracker Connect
Tracker Connect's reply19 Nov 2016, 11:45
Official

Good morning Mogamat Zain,

We have tried contacting you to discus your concerns , with no success.

Feedback has however been communicated electronically.

Kind regards,

Innocentia Maluleke

Tracker Connect

Best regards,

MC
Mogamat C's update21 Nov 2016, 09:12
Reviewer Update

Hi, I was unreachable on Saturday due to participating in a marathon race.

I am now available.

Thanks