Smash & Grab

Maybe you got me on a bad day, then again maybe not. To be blunt Tracker’s letter to the Client regarding the proposed DebiCheck collection mandate “stinks” (my view). For starters the letter reads something like an internal communication from an Employer to an Employee.

A quick Google search seems to indicate that there is a great deal of confusion about DebiCheck and Tracker’s letter feeds into this narrative. For instance, the letter conveniently forgets to inform that this payment system is not obligatory, quite important one would think. Ultimately the Client has a choice, accept or reject.

If Tracker ever terminated their service because of a default debit order collection, then to be clear the fault will either be with the Bank and/or with Tracker. Not me; and really not my problem. Even in these circumstances I strongly suspect anyway that Tracker’s terms and conditions of service exonerate them of any liability should they fail to provide the service for problems of their own making - nice.

All this when coupled with a maximum amount of “five” times the normal debit order comes across as nothing more than a corporate smash and grab, especially considering that no rationale is provided in support of this prolonged period and amount (five times). Consequently I view Tracker’s communication as disingenuous.

Also, given Tracker’s recent communication regarding a monthly premium increase (the fee stated including VAT I presume, the letter did not state), that amounts to about a 28% difference in fee above that of your competitor’s makes me wonder where all this will leave Tracker and Trackers “five times”…