KF
Kobus F
1 reviews | Active since Sept 2024
28 Sept 2024, 08:42
Sky-high annual increase and non-responsiveness
I received notification that my monthly premium will increase by 38% (or 58% depending on how you read the notification). I became a customer in March 2024 - 5 months ago! I emailed Tracker five times for an explanation. I called a number of times, but the call center never answered - today again I waited 35+ minutes before putting the phone down. Non-existent service!
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Replies (2)
Tracker Connect's replyOfficial
07 Oct 2024, 10:19Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply07 Oct 2024, 10:19
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
11 Oct 2024, 13:57Good day Mr Fourie,
We tried to reach you earlier but was unsuccessful in reaching you.
We have sent you an email regarding your concern raised.
We thank you for your business. We are committed to providing you with the best possible support and value.
Tracker Connect
We tried to reach you earlier but was unsuccessful in reaching you.
We have sent you an email regarding your concern raised.
We thank you for your business. We are committed to providing you with the best possible support and value.
Tracker Connect
Tracker Connect's reply11 Oct 2024, 13:57
Official
Good day Mr Fourie,
We tried to reach you earlier but was unsuccessful in reaching you.
We have sent you an email regarding your concern raised.
We thank you for your business. We are committed to providing you with the best possible support and value.
Tracker Connect
We tried to reach you earlier but was unsuccessful in reaching you.
We have sent you an email regarding your concern raised.
We thank you for your business. We are committed to providing you with the best possible support and value.
Tracker Connect