Signal from Tracker Unit not transmitted when vehicle was ******

My vehicle was ****** recently. I have a Tracker fitted in the vehicle I contacted Tracker within an hour of the vehicle going missing. Although Tracker updated me hourly on their progress in recovering the vehicle, the vehicle, till now has not been recovered. My complaint is that the Tracker unit stopped sending signals from the last time I switched the vehicle off. From the time of the theft, no signal was received by tracker. The vehicle was ****** in a complex in Morningside, Durban. No explanation was given why this was the case. Only we regret to advise that the vehicle was not recovered. How can Tracker have a business model based on technology that can be circumvented so easily. Don't let Tracker give you a false sense of security that your vehicle is safe. It's not. In addition when trying to login to the Tracker app at that time , I received a technical error. Later I could login again. After paying for Tracker for many years on a few vehicles I am very disappointed that Tracker doesn't provide the service it purports to give.