JB
Johan B
1 reviews | Active since Nov 2015
19 Jun 2025, 17:06
Shocking service!!! Stay away!!!
This is the worst service I have ever experienced. Reported a faulty unit, made an appointment to have the unit checked, drove in from Lesotho to my house for the appointment. Tracker never arrived, and never cancelled, just a straight no-show. Cost me a full day from work and 6hrs travelling. So I reported the matter and cancelled my subscription. They now have the audacity to tell me that I have to call THEM to confirm my cancellation.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
20 Jun 2025, 07:35Good day Johan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply20 Jun 2025, 07:35
Official
Good day Johan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
20 Jun 2025, 10:41 Good day Mr Burger ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply20 Jun 2025, 10:41
Official
Good day Mr Burger ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
JB
Johan B's updateReviewer Update
16 Jul 2025, 11:31It seems that the issue might now be resolved. I will monitor going forward.
JB
Johan B's update16 Jul 2025, 11:31
Reviewer Update
It seems that the issue might now be resolved. I will monitor going forward.
JB
Johan B's updateReviewer Update
17 Jul 2025, 17:03After all the promises made in above Tracker statements the problem still persists.
When I respond to their messages I get referred from one department to the next, with no one willing to address the issue.
I instructed Tracker on numerous occasions to cancel my policy and to reimburse all my contribtions as I received no service from.
I guess the next step is the Ombudsman.
Please people, be careful when dealing with this company, it's a money making ****!!!
When I respond to their messages I get referred from one department to the next, with no one willing to address the issue.
I instructed Tracker on numerous occasions to cancel my policy and to reimburse all my contribtions as I received no service from.
I guess the next step is the Ombudsman.
Please people, be careful when dealing with this company, it's a money making ****!!!
JB
Johan B's update17 Jul 2025, 17:03
Reviewer Update
After all the promises made in above Tracker statements the problem still persists.
When I respond to their messages I get referred from one department to the next, with no one willing to address the issue.
I instructed Tracker on numerous occasions to cancel my policy and to reimburse all my contribtions as I received no service from.
I guess the next step is the Ombudsman.
Please people, be careful when dealing with this company, it's a money making ****!!!
When I respond to their messages I get referred from one department to the next, with no one willing to address the issue.
I instructed Tracker on numerous occasions to cancel my policy and to reimburse all my contribtions as I received no service from.
I guess the next step is the Ombudsman.
Please people, be careful when dealing with this company, it's a money making ****!!!