Shocking Service Levels

Dear Tracker Connect.

Today I find myself considering other options , being a tracker client for a few months now and with a previous vehicle where i also opted for a tracker, i always thought there is no better than Tracker Connect , clearly i was mistaken ,

last week i requested a upgraded unit in my vehicle , the sales agent (not very interested in our conversation) assisted me , but is seemed that she had more pressing issues to attend to as i felt she just wanted to get the conversation over with,

she advised that a scheduling agent will phone me by no later than Thursday, yet today is Monday and no call , however , already got the confirmation that my next bill will be the new unit price, Funny how they cant keep their promise of a service but expect me as the consumer to keep my promise to pay the premium.

furthermore and far worse, i have promoted your company to my co workers and convinced them to also rather install Tracker product as opposed to other companies, i have provided these names and numbers to the agent , to my shock, to this date no call , not only have i lost faith in your product and service , but the potential new clients (2) not even have the product yet and already considering not to take the product due to this?

I would think that in this difficult economy that you guys will at least go the extra mile for new sales? not even speaking of the massive competitors you face.

Kindest Regards Dewald Van Schoor