Shocking service

The first time I needed any sort of service from this company beyond installing the tracking unit 3 years ago (as per insurance requirements), was when Land Rover needed to assess if the battery was being drained due to the tracking device. After being sent from pillar to post with the Tracker call centre, speaking to people who can barely communicate and all sound like trainees, I was first told that the request was logged as urgent and I would be contacted to confirm the despatch of a Tracker employee. After hearing nothing for two hours, I had to again navigate the incompetence of the call centre, where I was told that Tracker can’t give me a timeline as to when someone can be despatched in order to disable the tracking device. This means my car is stuck at the workshop indefinitely while I am at the mercy of useless Tracker employees. I shudder to think how this company would handle an actual ****** car situation. Seems they only know how to install tracker units and collect monthly payments - nothing else. I intend to cancel my contract immediately.