Shocking service.

I have been trying to cancel my tracker since June 2018. I started with an email request. When I didn’t receive a response I called only to be informed that I agreed to a 36 month contract of which I was never even told about - I was never given any options, I was just told they can install a tracker for me and they told me about all the benefits of tracker but NOT the payment options. When I called I was told between month to monTh and 36 months I chose 6 months. Fast forward 3 months later - yes 3 months of calls and emails as well as a request for the phone call where I agreed to this contract instead I was sent an installation certificate by Kim Govington. I spoke to a few agents Masego who I told I would reverse and block debits because no one is responding to me or even trying to assist of which she responded: OK. Prior to that I had spoken to a Nthabi or Nthabi who seemed eager to assist but never did. The next time I called I explained what happened and who I spoke to again the lady was eager to assist but didn’t, instead at the end of the call I hear her say to this Nthabi/Nthati that her system is frozen and that she should drop the call on her side ?? . The last time I called I asked to speak to a manager as I was previously advised that my query had been escalated but Masego said she also doesn’t know why I haven’t been called in 3 weeks when the turn around time is 7-14 WORKING DAYS. I then asked to speak to a manager, I was transferred to Shaun who said he would investigate and revert back to me before the close of business. I have no heard from him since. Last night I received a debit for 2 months with a different reference.