1 reviews | Active since Dec 2016

07 Nov 2022, 09:40

Shocking Service

Absolutely shocking service from tracker. I had to send numerous emails to trf my tracker to the new owner when I sold my car, I had to constantly followup to get the policy cancelled, now they have handed me over as they say I owe money even though I proved to them when I cancelled and was paid up to date. Hugo Smit in credit control doesn't even have the decency to respond to the proof I sent him or prove to me I supposedly owe money. As you can see from the rating of 1.48 on average their service is very poor.

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Replies (2)
Tracker Connect
Tracker Connect's reply07 Nov 2022, 09:49
Official
Good Day Susan,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply07 Nov 2022, 15:14
Official
Good day Susan,

Tracker tried to get hold of you to no avail, regarding your cancellation complaint.
Kindly check your mail and respond so we can assist further 

Tracker Connect