SHOCKING CUSTOMER SERVICE FROM TRACKER CAR TRACKING COMPANY

I have never in my life experienced such bad customer service!!!!! On advice from my car dealership I installed tracker in January 2022. I experienced terrible customer service, lack of service, rude agents from my first interaction with Tracker. Originally started with device not functioning (false alarms), app did not work. Then at several times received false alarms. I have been struggling with false alarms since August 2024, which I have reported to Tracker. I would receive a false alarm while driving, 10min later Tracker would call me (which I then need to hold the line for another couple of minutes prior to speaking to an operator). On 27 August, I received a notification that my battery from my car was disconnected - while the car was parked safely in my garage for the night. I reported it to Tracker that night as well as to their technical department the following morning, also reporting the false notifications (AGAIN). I received another "unauthorized movement" notification on 28 August. I once again contacted Tracker's technical department, which informed me that they will call me back, never did. I called them back after hours, and was told that they will do a reset of my device and call me back the next day - never called me back. I left Lenasia late at night and received another delayed call regarding an unauthorized movement notification. When I asked why it took so long (15 minutes after I started driving) and what if I was highjacked, the operator arrogantly laughed and said that if I am highjacked I should have called them. I called product support again the next day to be informed that it takes up to 24hours to reset the device.

Only when I requested to cancel my contract with Tracker was I asked if they could send a technician out to come and inspect my device. I stayed on the line for more than 5 minutes waiting for the call taker to speak to someone about my request to cancel. I later hang up with the conversation not finalized. However, received a sms on 27 September that an additional fee of R805,23 will be deducted from my account. Upon enquiry regarding this amount, I was informed that it is for the cancellation of my service (which I have not yet fully agreed to as the telephone conversation was not completed).

I have found another car tracking company which has provided me with excellent service from the first interaction that I had with them. Which just proved to me that I can be valued as a customer even if I am just an individual contracting their service.