LN
Lashalin N

1 reviews | Active since Oct 2014

25 May 2022, 10:10

Shocking and pathetic customer support... Avoid at all costs.

Absolutely applaud and disgusted with tracker's customer care support. I've been trying for weeks now for them to arrange a technician to come out and check the functionality of the device in my vehicle. Wasted airtime and "logged" calls have fallen on deaf ears. They possess a don't care attitude and this level of incompetence really paints a picture of how poorly they value and treat their customers. I will NEVER be using their products nor will I support them in future when I purchase another vehicle. Save yourself the frustration and headache and source your vehicle tracking needs from their other, more reliable competitors. Get you act together TRACKER! ... This is NOT how you run a business or treat your client base.

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Replies (3)
Tracker Connect
Tracker Connect's reply25 May 2022, 11:06
Official
 
Good day ,

 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply25 May 2022, 15:58
Official
Good day  Lashalin N,

Kindly be advised that we attempted to contact you regarding your complaint to no avail. Please provide an alternative number or convenient time to contact you back. 

Kind regards, 
Tracker Connect


Tracker Connect
Tracker Connect's reply30 May 2022, 09:38
Official
Good day  Lashalin N

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Regards,