Shame on Tracker for such ill treatment

I stopped tracker for 3 to 3 months and wanted to reinstated it later. They told even though I had stopped it, I owe them +-R700. I couldn't understand why because it is a month to month protection. They send me messages saying I should pay +- 250 by the 30th of october and they will reinstate my account. I was unable to but since I wanted to reinstate the cover I called them after the 30th and asked them if I should still pay the +-R250 and the person I spoke to on the phone said he will go and ask from whatever department within their company and they will call me. That was about 3 days ago. I recieved a message saying now I owe them R1200 and they are going to enlist me on credit bureau which I found weird since I am still waiting on the communication. I called again today 12/11/2021 and spoke to a lady. I told her that I'm still waiting on a call and asked if I will still recieve the call. She said in 3 to 5 days, I asked her why wasn't I notified by the other person and why am I not receiving a clear indication of whether I'm covered or not instead of jumping to ruin my name? I asked if I should then look for another tracking company and she rudely rep**** and said that is my own business what I do on the other end. I have been a loyal and paying client of this company from the time I bought my my first car, I think 2018 without failure to pay month to month but on the day that I'm puzzled and not sure where I stand, I get the rudest responses and people on the phone that don't know how to help me. I have literally over 5 years of paying tracker on my current car and the one I had before that I would have expected better treatment. I have never had a claim on this insurance and tracker has nothing to loose my wiping off whatever they say I owe them. IM MORTIFIED AND DISAPPOINTED