Service leaves much to be desired

I am writing this mail to complain with regards to the service that we have received from Tracker.

For several months now we have notified the accounts department that my Father Willie Lambertus Vos, the owner of the company Opkoms Melkery has passed away on the 6/3/2025.

Time upon time the debit order keeps going off the frozen account and everytime we communicate with the relevant department to notify them again that this account now belongs to a deceased estate.

Finally we receive a letter from the Finance department where we can contact Chris Coetzer and I quote "do not hesitate at your earliest convenience, to see how we can assist you".

I phoned immediately upon receiving the mail, 11:20 am, to be told he was on the phone and will phone me back. When I phoned again at 12.32 I was told that he is on lunch!

I am disappointed in the overall service that we have received from Tracker in this case.