DL
Demi L
1 reviews | Active since Feb 2019
11 Nov 2024, 14:15
SERVICE IS DISGUSTING
I am absolutely disgusted by the service. I requested for a form to sign up with tracker as the previous owners had the tracker in the vehicle. We did a change of ownership. all fair and well. They advised me the amount will be R220. They then charged us R330 which was never discussed or agreed with. They simply just debited my account.
I haven't even been with them for a month and now they are advising me there is a settlement amount for a cancellation of R2600. Which I find absolutely disgusting. not one company has ever charged for a cancellation fee. IF this is what you give your clients. I WILL NEVER EVER RECOMMEND TRACKER TO ANYONE!
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Replies (2)
Tracker Connect's replyOfficial
11 Nov 2024, 14:47Good day Demi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply11 Nov 2024, 14:47
Official
Good day Demi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
14 Nov 2024, 13:34Good day Demi, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Tracker Connect's reply14 Nov 2024, 13:34
Official
Good day Demi, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect