BvdM
Bianca van der Merwe

1 reviews | Active since Jan 2015

16 Apr 2024, 13:57

*********** service!

If I could score -5 I would! We have been with Tracker for around 15 years now. I have given permission for my wife to act on my behalf to do changes on the account. This has still not been updated on their system. ALL our details have been captured incorrectly. You cannot change it on their app as it does not allow any changes to be made. Trying to get it rectified you just get placed on hold when requesting to speak to a manager as the call center staff seems *********** to assist with adding the correct details.

0
Replies (2)
Tracker Connect
Tracker Connect's reply16 Apr 2024, 14:35
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply17 Apr 2024, 15:49
Official
Good day, 

We confirm having contacted you and assisted.

Regards