Selling people dreams. They’re a ****

Disappointing to say the least. Realised about a week ago that my tracker hasn’t been updating. It hasn’t been “tracking” my vehicle since the beginning of April. I’ve never missed a single payment since I got it, and what’s worse is I got the most expensive one as I was advised it’s the “best, top of the range” after enquiring with them last week I was told they don’t have technicians at the moment, I’ll need to wait a week for a technician to come see what the issue is, even after speaking to a supervisor, still received no assistance. I asked what happens if anything happens to my vehicle during this period? What’s the point of having a tracking device when it fails to do the primary thing it’s supposed to do? Seriously, if I hadn’t picked it up myself, I would’ve only seen if my car got ****** or hijacked. I regret using tracker, I should’ve just stayed with my previous company. I can’t even go where I wanna go anymore just do I avoid anything happen. I am really disappointed