Sad

So recently we had not made payment on our account due to my husband being ill with a heart condition and then covid at home with the entire family so obviously we would have some issues however we managed to make payment on the account on the 18th of October 2021 we have Submitted the payment invoice to tracker but still our account has been suspended and out vehicle was hijacked on the 19th of October 2021 according to tracker they don't have proof we have paid the account and have not assisted in retrieving the vehicle so our car is now gone yet we paid the account we would like to hear from someone who works within the company to provide us feedback as we know nothing but the device is faulty and they cannot locate the car how is that possible.