Rude Customer Care Services

I have been a client with Tracker for almost 3 years and I just realized that they are overcharging me. I sent email a week ago and I was told that there is an Agent fee and I asked who is the agent and they ignored me.

Today I call the call center and I found this rude guy who told me that I am paying more because I have been with them for years and I have to wait until end of the contract to negotiate the rate reduction and he was so rude.

I asked him to put me through his supervisor and he told me that the supervisor is in the meeting and not available. I requested for phone call recording, he refused.

I called the call centre and I asked to be transferred to call center supervisor and the lady demanded my ID and complain and I refused because I want Supervisor. She took my name and put me on hold for a while and she came back to tell me that the supervisor is on other call and they have only one supervisor.

Tracker is rude