AN
Antoinette N

1 reviews | Active since Oct 2017

29 Aug 2024, 09:11

Rude and disgusting service

Good day l just received a sms to say my account will be debited with R601. So I called them to find out why lm paying different amount each month l spoke to Asisipho who tried to explain to me something that didn't make sense and I asked her l wanted to talk to her team leader. She transferred me to Siya Rabela whom I spoke to after holding on for almost an hour and l asked him if my bank account goes to minus who must pay for the money charges. He said he will do it today, l have been on the phone for over an hour using my minutes which I told Siya when he said I should hold on he said he will call me back. And I did tell him I was writing this email to Help Peter and he said l can go on. I'm tired of tracker and their arrogant consults who think they doing me a favor by working there. I'm looking for a new car tracking company lm seriously tired of them.

Antoinette Nkoenyane

0
Replies (2)
Tracker Connect
Tracker Connect's reply29 Aug 2024, 10:12
Official
Good day Antoinette,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply02 Sept 2024, 14:09
Official
Good day  Antoinette,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect