RUDE AGENT!!!!!!

I had initially sent an email four days ago stating I have been double billed. I then decided to send a message on Messenger after I have received a courtesy call from another agent from your organisation which had nothing in relation to my complaint.

This agent from Facebook Messenger is so rude, she says you have been double billed because of the pro-rata and I asked why didn't I receive an invoice for the moth of October stating I will be charged in November. She says oh so you want to receive an invoice every time before you are billed??? I am what the ****!!!! I received one in November stating I will be billed R189.00 so why will October be any different???

She says the pro-rata is self-explanatory and I informed her I wouldn't have logged a complaint if I had known nor if I have received an invoice stating I will be charged for 2 months.

Rude agent you have I got so ****ed I cut the call. People like her will bring your organisation into pieces. I see there are quite a few reviews on your rude staff members.

Now I would like to contest the amount I have been charged as I have received no confirmation that I will be charged double. If you cannot assist me please let me know.

I will not stand for disrespect when I am a paying customer, your service is not free and you are not the only tracking company. I am with you because a friend referred me to you.

UTTER *******! STOP HIRING THESE RUDE AGENTS, OR BETTER YET TRAIN THEM BETTER.